Testimonials

Outstanding Performance provides the opportunity for University staff in management and leadership roles to work in groups with professional actors to using role practice conversations  to develop  listening and communication skills. Workshops are generally oversubscribed because of the reputation that has been generated over time through word of mouth....

We know we can count on Outstanding Performance to deliver a high-quality service for our in-person and online simulations and exams. Our medical students have benefited greatly from their reliability, expert well-prepared actors, and consistency of performance across multiple iterations. It is a real pleasure to work with Janine Knowles; she is exemplary in her proactive, constructive approach, problem-solving skills, professionalism and responsiveness to feedback.

...The actors that work with us are extremely talented, taking on complex and emotionally demanding roles. They are reliable, accommodating and always well prepared. Their capacity to deliver a valid learning experience whilst focussing on the part they are playing is an important reason why we continue to work with Outstanding Performance. We consider them to be our partners in delivering each session....

The skill, professionalism, and consistency your actors bring to every case allows us to fairly assess our candidates in what is a very high-stakes and emotionally demanding environment.

From complex emotional scenarios to subtle communication cues, your team has handled it all with grace, reliability, and heart. They have held space for anxious candidates, reset time and again between stations, and maintained the high standard we expect in a Fellowship-level clinical exam.

On behalf of the College, the examiner team, and myself as Chief Clinical Examiner – ngā mihi nui ki a koe, and please pass on our sincere thanks and appreciation to your actors. We simply could not run a high-quality clinical exam without you and your team.

We have been working with Janine and her team of actors at Outstanding Performance for quite a few years and continue to be impressed with their amazing communication, collaboration, and professionalism.  The actors who provide us with standardised patients for our OSCE’s are adaptable and provide realistic encounters for our post-graduate students at AUT.   I have nothing but positive things to say about Janine Knowles and Outstanding Performance.

Outstanding Performance lives up to the name. 

I convene Clinical Skills for students in the first two years of their medical training at Ōtākou Whakaihu Waka - the University of Otago. We teach students how to talk with patients and how to examine them. Outstanding Performance are part of this teaching. 

 Janine supplies us with actors for tutorial sessions and assessment. She is collaborative, responsive, and thoughtful. She is a calm problem solver and deals with last minute change effortlessly. Some days we need over 25 actors. They arrive on time, are well prepared, and provide the consistent performance we need.

Outstanding Performance has unfailingly come up with the goodies over the just over thirteen year history of the Rural Medical Immersion Programme of the Otago Medical School.  Janine has consistently provided well trained actors who understand the assessment process we engage them for.  They act out and interpret a variety of short clinical scenarios, repeating them faultlessly for each examination candidate in our seven teaching centres.  What is remarkable is their ability to stay in role and deliver consistent performances in the face of multiple students, each with different approaches to the same scenario, truly an art.  It is a pleasure to work with them.

I have worked with Outstanding Performance actors in simulated consultations for medical students in both learning and assessment (OSCE) contexts for several years.  The actors are well-prepared, play their roles authentically and a pleasure to work with.  Outstanding Performance is always responsive to my requests and feedback.

Janine has been excellent in recruiting well-briefed actors in our six locations around the country and our task is always made easier, as we can rely on Janine to deliver our needs every time!”