We are New Zealand's largest provider of professional role-players, having delivered over 50,000 hours of customised training simulations, sales and management workshops and assessment role-plays across Aotearoa.
** COVID-19 update: Our actors are back working face-to-face at Level 1 and 2. We now also have a large group of actors trained and experienced in online role-play, ready to use if Lockdown levels increase.
Outstanding Performance actors are trained in the art of simulation, using role-play to train and challenge your people. Role-play is the best way to practice, develop and assess soft skills like communication and decision making.
Our clients include top medical training institutions, city councils, government agencies, district health boards, universities, businesses and training providers.
Our actors create realistic characters and situations and give valuable feedback for ongoing learning. We ensure transfer of learning by bringing each role-play to life; making the training memorable, relevant, fun and highly interactive.
...The actors that work with us are extremely talented, taking on complex and emotionally demanding roles. They are reliable, accommodating and always well prepared. Their capacity to deliver a valid learning experience whilst focussing on the part they are playing is an important reason why we continue to work with Outstanding Performance. We consider them to be our partners in delivering each session....
Mr John DeanLecturer/Pukenga (Clinical Skills) Simulation Centre, University of Otago
Outstanding Performance provides the opportunity for University staff in management and leadership roles to work in groups with professional actors to using role practice conversations to develop listening and communication skills. Workshops are generally oversubscribed because of the reputation that has been generated over time through word of mouth....
Alison StewartHead of Academic Leadership University of Otago
Outstanding Performance has unfailingly come up with the goodies over the just over thirteen year history of the Rural Medical Immersion Programme of the Otago Medical School. Janine has consistently provided well trained actors who understand the assessment process we engage them for. They act out and interpret a variety of short clinical scenarios, repeating them faultlessly for each examination candidate in our seven teaching centres. What is remarkable is their ability to stay in role and deliver consistent performances in the face of multiple students, each with different approaches to the same scenario, truly an art. It is a pleasure to work with them.
Dr Branko SijnjaDirector Rural Medical Immersion Programme Otago Medical School
We know we can count on Outstanding Performance to deliver a high-quality service for our in-person and online simulations and exams. Our medical students have benefited greatly from their reliability, expert well-prepared actors, and consistency of performance across multiple iterations. It is a real pleasure to work with Janine Knowles; she is exemplary in her proactive, constructive approach, problem-solving skills, professionalism and responsiveness to feedback.